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Services · AI agents

Custom AI agents. And honest when you don't need one.

An AI agent takes on tasks that cost desk time today: reading, sorting, preparing, following up. We build agents that work by your rules. And before we start, we check honestly whether your problem is better solved with something simpler.

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  • By your rulesThe agent works according to your operating procedures
  • People approveWhatever leaves your business is checked by a person
  • HonestIf something simpler is enough, we tell you
Example: agent in customer serviceAwaiting approval
  1. Request“When will my delivery arrive?”

    Customer email about order 24-118

  2. ProcedureSOP “Answer delivery request”

    Your rules, step by step. If one is missing, the agent asks.

  3. ToolsPre-built tools only
    • Look up order
    • Fetch shipping status
    • Draft reply
  4. Check layerChecked before anything happens
    • Read-only access to orders
    • Reply follows the SOP
    • Every step logged
Send the reply to the customer?
Examples

What an agent can take on for your business.

Typical tasks from businesses we know. Decisions that no rule covers stay with you.

Service

Sorting enquiries

TodayEvery email is read, forwarded and answered by hand.

With an agentThe agent sorts enquiries by topic and urgency and drafts replies. A person checks and sends them.

Accounting

Matching documents

TodayOrder, delivery note and invoice are compared line by line.

With an agentThe agent matches the documents and only shows you the differences.

Purchasing

Following up with suppliers

TodayMissing order confirmations are noticed only when the goods don't arrive.

With an agentThe agent spots open confirmations and follows up with the supplier, the way you have defined it.

Sales

Preparing quotes

TodayQuotes are copied together from old quotes and adjusted by hand.

With an agentThe agent drafts a quote from the enquiry according to your rules. You check and send it.

Engineering

Research

TodayData sheets, regulations and manufacturer details are gathered by hand.

With an agentThe agent collects the information, names the sources and summarises it for you.

Management

Preparing reports

TodayFigures from several programs are copied into a spreadsheet every week.

With an agentThe agent compiles the report and points out anything unusual.

Root cause before symptom

Do you really need an agent?

Some people come to us saying “we need an AI agent” and actually need something else. We tell you honestly, before you spend money.

Agent

An agent fits when …

Cases vary and can't be captured in a rigid rule, but the decision follows your rules.

Varying cases
Every enquiry is a little different, but there are recognisable patterns.
Text and language
Emails, documents or notes need to be read, understood or written.
Judgement by rules
It takes an assessment that can be described in an operating procedure.
Simpler

Something simpler is better when …

The root cause can be removed. Then the work never arises.

Orders by email
An online shop, a customer portal or an interface: the order arrives in the system correctly from the start.
Always the same steps
A fixed rule or automation. It behaves the same every time and is easier to check.
Data in two places
An interface between the programs instead of an agent that retypes.

Often it is a mix: first remove the root cause, then an agent for the cases that remain.

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How we build agents

This is how we approach every agent, however big the task.

  1. 01

    Procedure first

    The basis is an operating procedure (SOP) that we write down with you. If a rule is missing, the agent stops and asks instead of guessing. Your answer becomes a new rule.

  2. 02

    Only the rights it needs

    The agent gets its own service account with exactly the rights it needs for its task. Every request to your systems is checked.

  3. 03

    Everything traceable

    What the agent does is logged. You can check at any time what it did and when.

  4. 04

    People approve

    Whatever leaves your business or moves money is approved by a person. Where personal data is involved, we put a privacy filter in front.

Your agent or ours

We are not tied to any particular tool. If you already use an agent or an AI tool, we integrate it and give it the rules and interfaces it needs. Otherwise we build the agent for you. It runs in the cloud or on a dedicated server in Germany, depending on what suits your business and your data.

Frequently asked questions about AI agents

Does the agent replace employees?

The agent takes over routine so your team has more time for customers, decisions and special cases. What you do with the time gained is your decision. Approvals and judgements that no rule covers stay with people.

What does it cost?

That depends on the process. You calculate the price for your project with the price calculator in the portal after creating a free account. If an agent isn't worth it, we tell you beforehand.

What happens to our data?

The agent only sees the data it needs for its task, through a service account with exactly those rights. Its access is logged. Whether personal data is involved, where it is processed and which privacy filter sits in front of it, we agree with you in writing before we start.

What if the agent makes mistakes?

Mistakes happen, with AI too. That is why the agent works by fixed rules, stops on unclear cases and submits important steps for approval. Every step can be traced through the log, and from every mistake we derive a new rule.