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Our approach · A letter to business owners

Results, not tools.

Why we don't sell you yet another program, but make sure the work gets done. Start with a free assessment, then decide how closely we work with you.

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  • Results, not toolsYou get work done, not a program to operate
  • Root cause before symptomWe change processes at the root
  • You chooseFour autonomy levels per process
Example: orders by emailResults, not tools
  1. TodayCustomers order by email

    Someone types every order into the system.

  2. Root cause before symptomCustomers order themselves

    In a customer portal or online shop. The email is never written.

  3. For the restAutomation by procedure

    Whatever still arrives by email is captured by an agent. If a rule is missing, it asks.

  4. ResultThe order is in the system
    • No retyping
    • You approve where needed

The problem: yet another program

Most businesses I know don't have a software problem. They have too much of it. Quotes are written in one program, invoices in another, stock levels live in a spreadsheet. Orders arrive by email, by phone and sometimes still by fax. Each of these programs was bought to save work. Your people still have to operate them. And because the programs don't talk to each other, someone types the same data twice: from the order into the inventory system, from there into accounting. In the end you bought tools, and the work stayed with you.

Our approach: results, not tools

We turn this around. With us you don't buy a tool, you buy a result: the order is in the system, the invoice has been sent, the stock level is right. How we get there is our job. One principle applies: root cause before symptom. Before we automate a process, we ask whether it needs to exist at all. If customers email their orders every day, the retyping can be automated. Often it is better that the email is never written, because your customers order themselves: in an online shop, a customer portal or through an interface. So the solution is often not AI at all. We use AI where it really helps.

No off-the-shelf tool

Our client portal is where we work together: there you see project status, your tasks and what is waiting for your project approval. Autonomy levels, approvals for individual automated actions and their logs belong in the customer solution we build for you. It is not the software you end up with. Nor do we sell a particular automation tool. For each business we choose what fits: a workflow builder when it pays off; our own code, run in the cloud or on a dedicated server in Germany; an online shop, a portal for your customers or an interface. What matters is what runs reliably in your business.

How it works

Routine runs by itself. You decide which decisions the software may make for each process. Clear, written rules form the basis.

  1. 01

    Define the process

    Every process is written down as an operating procedure (SOP): what happens, in which order and who decides.

  2. 02

    Routine runs by itself

    Capturing, matching, preparing, following up: this runs in the background, through online shop, customer portal, interfaces and rules, and where it fits with AI agents.

  3. 03

    Autonomy and approvals

    You set one of four autonomy levels for each process and can change it at any time. Our default is level 2: “Software does it, a person approves”. At level 4, software decides according to your rules. The level also applies to money, contracts and customer contact. Your solution checks it before every action and logs what happens. You handle approvals directly in your solution, for example by email, Teams or app.

  4. 04

    Missing rule? The agent asks

    If an agent hits a case no rule covers, it stops and asks instead of guessing. Every answer becomes a new rule. So the process becomes more complete with every special case.

Three ways

Get started yourself, lighten the load or go AI-native.

You buy an outcome. We personally review your processes and provide the agreed level of guidance. You set one of four autonomy levels for each process and can change it at any time. Our default is level 2: “Software does it, a person approves”. At level 4, software decides according to your rules. The level also applies to money, contracts and customer contact. Your solution checks it before every action and logs what happens. You handle approvals directly in your solution, for example by email, Teams or app.

FREE IN THE PORTAL

Get started yourself

Describe a process using the form. We review your information personally. Our team prepares the preview: how the process runs today and how it could run, with time and price.

See an example
Free account
Describe your process in your own words
Current process and proposal with time savings
Personal review by our team. Implementation only if you want it.
In the customer portal after launch
With guidance

Optimize

For businesses that want to take load off their team. A permanent contact, meetings at a fixed rhythm and ongoing guidance. Implementation at a fixed price per outcome; optional check-ins for a monthly fee per process, not a requirement.

See an example
Less routine work
Unnecessary work gone: shop or portal instead of email, interfaces instead of retyping, AI only where it helps
Working together
One permanent contact, regular calls at a fixed rhythm
Care on request
Runs in your accounts, check-ins on request.
Approval
You set one of four autonomy levels for each process and can change it at any time. Our default is level 2: “Software does it, a person approves”. At level 4, software decides according to your rules. The level also applies to money, contracts and customer contact. Your solution checks it before every action and logs what happens. You handle approvals directly in your solution, for example by email, Teams or app.
More about Optimize
With guidance

Accelerate

For businesses that want to become AI-native: a business that agents can operate, with humans who decide.

See an example
Included
Everything in Optimize, plus:
Interfaces
Workflows built so that agents can operate them through interfaces
Roles
Clear roles: agents work by your rules, people decide and approve where the chosen autonomy level requires it
Operating procedures and technology
Operating procedures (SOPs) worked out together with you. We build what your goal needs: service accounts with exactly the rights they need, a check of every request, a log, a privacy filter for personal data
More about Accelerate

Want more? Optimize or Accelerate.

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What we don't promise

No magicAI makes mistakes, especially with cases it hasn't seen before. That is why people review, and why an agent stops when a rule is missing.
Honest, even when it doesn't pay offIf a process only happens twice a month, automating it often isn't worth it. Then we tell you so, even if it costs us the job.
No particular toolWe are not tied to any program or vendor. We recommend what fits your business, even if it is the simplest solution.
No numbers without evidenceWe won't quote you savings we can't back up. What changes, we look at together in your business.

In closing

I have made this journey myself, in my own business: from scattered programs to a system of our own on which automation and AI run today. I only recommend what makes sense for your business. If you want to know where your business stands, start with the process that costs you the most time today. Registration is still closed. Get notified when the portal launches or email hallo@fesity.de. After launch, create a free account and describe your processes. You decide whether you want more afterwards. I look forward to getting to know your business. Simon Festl Founder

Once the portal launches, you see your fixed price there before you commit. The account is free; registration is still closed.

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