Checks on request
On request, we regularly check the agreed processes, services and interfaces. We agree on scope and responsibilities beforehand.
Services · Support & maintenance
Building it is just the beginning.
We set everything up in your own accounts. They belong to you; we are only invited. If you like, we keep an eye on things for a monthly fee. It is not required.
- Your accountsYou own the accounts; we are only invited
- Clear handoverSolution, access and processes documented
- On requestRegular check-ins for a monthly fee per process
- ChangeA connected program changes its interface
- DetectedMonitoring reports that orders are no longer being transferred
Monitoring runs in your solution.
- AdaptedWe adapt the connection and test it
- Project statusYou see project status in the portal
The process log stays in your solution.
What we actually do
We set things up and hand them over clearly. You decide whether we check in regularly afterwards.
Maintenance and updates
With optional care booked, we check for security gaps and install agreed updates. We arrange suitable times with you.
Adapt and improve
On request, we are your contact for changes. Submit requests and problems in the portal; we agree on scope beforehand.
Order and documentation
We hand over the solution with documentation of connections, rules and access. Your team or another provider can then take over.
Access stays with you
Accounts and access belong to your business. You invite us; we do not need your passwords.
Typical examples
Examples of handover and optional care, not customer cases.
Trades · Electrical contractorDocument the process
TodayAn automation transfers order data. Nobody knows exactly which rules and connections it uses.
AfterwardsConnections, rules and responsibilities are documented. Changes can be checked systematically.
Trade · Mail orderTransfer orders
TodayWhen a program changes its interface, orders can get stuck unnoticed.
AfterwardsThe change is detected, the connection is adapted and you see project status in the portal.
Services · Property managementSync breaks off
TodayA connected program gets an update and the automatic sync stops unnoticed.
AfterwardsMonitoring in your solution reports the interruption. We adapt the process and test the sync.
How it works
In the customer portal after launch: see every step and approve the commission before we implement it.
- 01
Describe
In the customer portal after launch: You describe which processes and connections need care.
- 02
Proposal
We review what is there and propose optional regular checks. We agree on a monthly fee per process.
- 03
Approval
You decide whether to book care. Approve the scope in the portal and invite us to your accounts.
- 04
Care on request
With optional care booked, we regularly check the agreed processes and updates. Project status and change requests belong in the portal; logs stay in your solution.
How you engage us
Setup and handover are available without ongoing care. Optional check-ins have a monthly fee per process.
Consulting
We review your processes and connections: what is running, what needs adapting and how can the process improve?
Implementation
We set up the solution in your accounts and hand it over with documentation. You own the accounts; we are only invited.
Care on request
We set everything up in your own accounts. They belong to you; we are only invited. If you like, we keep an eye on things for a monthly fee. It is not required.
Is this right for you?
A good fit if …
you want a contact after handover who checks the agreed processes regularly for a monthly fee.
Not a good fit if …
your own team or another provider takes care of things. We still set up the solution in your accounts and hand it over with documentation.
Frequently asked questions
Do you also look after what others built?
On request, we review existing processes and connections too. We then agree on suitable care. The solution stays in your accounts.
Do you need our passwords?
No. Accounts and access belong to your business. You invite us with our own access and can revoke it at any time. What we do is logged.
When do you install updates?
If you book care, we agree on suitable times for updates and regular checks. We clarify scope and responsibilities beforehand.
What if we end the support?
You own the accounts. Code, data and documentation stay with you. Your team or another provider can take over; our care is not required.
Is care required?
We set everything up in your own accounts. They belong to you; we are only invited. If you like, we keep an eye on things for a monthly fee. It is not required.
How to get started
We are opening sign-up for the customer portal shortly. Ask to be notified and you will hear from us first. Would you rather talk right away? Write to us at hallo@fesity.de.
Get notifiedFree and without obligation. We store the portal database and project files in the EU.
- 01After launch: create an accountName, company and business email. Sign in with a code, without a password.
- 02Then: describe a processDescribe your processes in the portal or upload documents. A few sentences are enough. We review your information personally and prepare your preview.
- 03Then: talk in person30 minutes by video. We tell you honestly which next step pays off for you.
Once the portal launches, you see your fixed price there before you commit. The account is free; registration is still closed.
Get notified at launch