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Services

What we do for you.

Five areas, each available as consulting, implementation or care on request. Three ways: get started yourself in the portal, Optimize to take load off your team or Accelerate to become AI-native.

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Example: where does your business stand?Assessment first
  1. Stage 1Paper and fax
  2. Stage 2Captured digitally
  3. Stage 3Connected

    Data in one place, interfaces instead of retyping. Often the next step.

  4. Stage 4Automated
  5. Stage 5AI-assisted
Five areas, Optimize and Accelerate

From advice to operation.

The five areas suit most businesses. With guidance: Optimize takes load off your team, Accelerate makes your business AI-native.

01

Orientation & advice

We review your workflows, find the root cause and suggest what can be improved and automated, with priorities.

See an example
Typical example
A joinery receives enquiries by phone, email and messenger, often without measurements. We show how enquiries can arrive complete and sorted, and what can then be automated.
A good fit if
workflows take too much time and you want to know where to start.
More about advice
02

Better processes

Root cause before symptom: we change the process itself instead of automating workarounds. Often your customers then handle requests, appointments or orders themselves, and the follow-up email never needs to be written.

See an example
Typical example
A heating installer receives maintenance requests by phone and email, without details about the system. In future, customers book online with system type and photo. No more follow-up questions.
A good fit if
much of the work runs on verbal requests and the same questions go back and forth.
More about better processes
03

Automation

Fixed rules for everything that runs the same way every time: transferring data, filing receipts, sending confirmations. Your existing programs get connected. We only use AI where free text or documents require it.

See an example
Typical example
A metalworking company types the order, delivery note and invoice three times. In future they are generated from the order, and incoming invoices go to accounting in order.
A good fit if
you have programs that do not talk to each other and data is entered twice.
More about automation
04

Custom software & portals

Where standard software does not fit, we build you an internal portal or your own program. It runs in your accounts. Checks and updates are optional. Code and data belong to you.

See an example
Typical example
A building services company manages maintenance contracts in Excel. In future, technicians see systems, appointments and inspection reports on their phones, and customers get their reports in the portal.
A good fit if
a spreadsheet is the heart of your business or you cannot find a suitable program for your process.
More about custom software
05

Support & maintenance

The solution runs in your accounts. Process checks and updates are optional for a monthly fee. You see project status and project approvals in the portal.

See an example
Typical example
A connected program changes its interface. Monitoring reports missing orders. We adapt the connection and test it. You see project status in the portal.
A good fit if
you use processes and automations we built that need to run reliably and evolve with your business.
More about support and maintenance
06With guidance

Optimize: take load off your team

We go through your workflows step by step: a shop or portal instead of email, interfaces instead of retyping, fixed rules and small custom software; AI only where it helps. Solutions run in your accounts. Check-ins and updates are optional. You or your shop partner maintain products, content, apps and marketing.

See an example
Included
A permanent contact, meetings at a fixed rhythm and ongoing guidance. Implementation at a fixed price per outcome; optional check-ins for a monthly fee per process, not a requirement.
A good fit if
you want to move faster than you could on your own in the portal and would like a permanent contact.
More about Optimize
07Accelerate · With guidance

Accelerate: become AI-native

For businesses that want to become AI-native: a business that agents can operate, with humans who decide. Everything from Optimize, plus data in one place, interfaces, operating procedures (SOPs) and agents with clear permissions.

See an example
From our own business
Our own spare-parts business: four isolated tools became one system of our own. Agents reorder stock, prepare answers to enquiries and maintain devices in the warehouse. The owner steers through a short morning briefing, much of it straight from a smartphone.
A good fit if
you want to rethink processes from the ground up and leave routine work to agents. You decide how autonomously each process runs.
More about Accelerate

Also possible: We also build a website, customer portal or online shop as a self-service channel when it fixes the process at the root. We set up the shop technology in your accounts. Check-ins and updates are optional. You or your shop partner maintain products, content, apps and marketing.

Engagement & pricing model

Optimize guidance: a permanent contact, meetings at a fixed rhythm and ongoing guidance. Implementation at a fixed price per outcome; optional check-ins for a monthly fee per process, not a requirement.

Consulting

Assessment and concept: where things get stuck, what pays off, in which order. You implement yourself or with your IT partner.

Implementation

We build, test with real data and hand everything over documented. Code and data belong to you.

Care on request

We set everything up in your own accounts. They belong to you; we are only invited. If you like, we keep an eye on things for a monthly fee. It is not required.

What this looks like day to day.

Typical examples from businesses. What pays off for you is something we work out together.

03 · Automation

Orders by email

TodayOrders arrive by email and phone, and someone types them into the system.

AfterwardsIncoming orders are read and created automatically. A person checks unclear cases.

03 · Automation

Quotes

TodayQuotes are put together from Word templates and old price lists.

AfterwardsA draft is created from the enquiry and price list. You review and send it.

03 · Automation

Incoming invoices

TodayInvoices are printed, filed and typed in.

AfterwardsInvoices are captured, matched to the order and handed to accounting.

04 · Custom software & portals

Stock and materials

TodayStock lives in a spreadsheet, reordering is done by feel.

AfterwardsStock is in the system, order suggestions arrive automatically, approval takes one click.

02 · Better processes

Service requests

TodayCalls and emails land with one person who keeps everything in their head.

AfterwardsCustomers book appointments online themselves, with all the details. Remaining requests are pre-sorted and replies prepared.

05 · Support & maintenance

Transfer orders

TodayWhen a program changes its interface, orders can get stuck unnoticed.

AfterwardsThe change is detected, the connection is adapted and you see project status in the portal.

How we work

Four steps, each with a clear result and your approval before we move on.

  1. 01

    Understand

    In the customer portal after launch: You give us as much context as possible: describe your processes in the portal, upload documents. We review everything; you receive your preview within 1–2 working days. The more you tell us, the more precise it becomes.

  2. 02

    Define

    A written description: what gets automated, and within which limits.

  3. 03

    Build & test

    Implementation and testing with real data before anything goes live.

  4. 04

    Care on request

    Runs in your accounts, check-ins on request. We hand over the solution with documentation.

Where needed, we first bring your data together in one place. Every further automation builds on that.

Our principles

EU data storageWe store the portal database and project files in the EU. Logs are also stored globally; the privacy notice explains service providers and possible third-country access. No sharing for third-party advertising; personal data is not sent to AI services outside the EU.
You decide how independentlyYou set one of four autonomy levels for each process and can change it at any time. Our default is level 2: “Software does it, a person approves”. At level 4, software decides according to your rules. The level also applies to money, contracts and customer contact. Your solution checks it before every action and logs what happens. You handle approvals directly in your solution, for example by email, Teams or app.
No black boxCode, data and documentation belong to you.
Root cause before symptomFix the process at the root first, then fixed rules. AI only where it really helps.

Once the portal launches, you see your fixed price there before you commit. The account is free; registration is still closed.

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