Services · Advice

Understand first, then improve.

We look at how your workflows run today and find out why things get stuck. Then we suggest what can be simplified, improved or automated, keeping it as simple as possible. You get a result you can put into practice: yourself, with your IT partner or with us.

Get notified

Root cause before symptomWe look for why things get stuck, not just where
HonestIf something does not pay off, we tell you
Fixed pricePer result, with a free start in the portal

Example: orders arrive through many channelsProposal ready

Starting pointPhone, email, paper notes
Someone types everything in, and follow-up questions take time.
ReviewWhy things get stuck
- Where is work duplicated?
- What is missing from the enquiry?
- What can be automated?
ProposalIn writing, with priorities
What comes first, what it achieves and what can then run automatically.

What we actually do

We look at your business in detail, not just at the question you bring.

Assessment

We look at how orders, receipts and information flow through your business today and where time gets lost. Afterwards you know where you stand.

Find the root cause

We keep asking until it is clear why things get stuck. Often a simple solution is enough: a form, a clear rule or a display card on the counter.

Suggest improvements

We show what can be simplified, automated or made available for customers to do themselves, with an outline of the benefit of each suggestion.

Setting the order

Not everything at once. Together we decide what comes first, what can wait and what does not pay off.

Typical examples

This is what it looks like in typical businesses. These are examples, not customer cases.

Trades · Joinery

Enquiries arrive through every channel

TodayEnquiries arrive by phone, email and messenger. Measurements and photos are often missing, and follow-up questions take time.

AfterwardsOne suggestion: an enquiry form with required details and photos, so enquiries arrive sorted in the system.

Trade · Wholesale

Orders by email and phone

TodayDealers order by email and phone. Someone in the office types each order into the ERP system.

AfterwardsA proposal for getting orders into the system without retyping, suited to the existing ERP system and with priorities.

Services · Engineering office

Invoices get held up at month-end

TodayHours are recorded in Excel and gathered at the end of the month. Invoices go out late.

AfterwardsOne suggestion: record time in one place and generate invoices from it. First the workflow, then the automation.

How it works

In the customer portal after launch: see every step and approve the commission before we implement it.

01
Describe
In the customer portal after launch: You describe how a workflow runs today and where things get stuck: in a few sentences or with documents such as forms and lists.
02
Proposal
We get back to you with an initial assessment and a proposal for the advice: what we will look at and by when, at a fixed price.
03
Approval
You review the proposal and approve it in the portal. We do not start before that.
04
Result
You receive the proposals in writing and discuss them with us. You can implement them yourself, with your IT partner or with us.

How you engage us

Advice is an engagement of its own. If implementation follows, you commission it separately. With fixed prices instead of open timesheets.

Consulting

Assessment, root causes and proposals with priorities, in writing. You can implement them yourself or with your IT partner.

Implementation

If you want to implement the recommendation with us, we build, test and hand everything over documented.

Care on request

We set everything up in your own accounts. They belong to you; we are only invited. If you like, we keep an eye on things for a monthly fee. It is not required.

Is this right for you?

A good fit if …

workflows take too much time and you are unsure where to start. Or you want a clear plan before implementation.

Not a good fit if …

you already know exactly what should be built. Then commission the implementation straight away, for example an automation.

More about automation

Frequently asked questions

Do we need to buy new software for this?

Not necessarily. Often a better workflow using what you already have is enough. Where more is needed, we say so and explain why.

What do we get at the end?

Written proposals: where you stand, what can be improved and automated, and in which order. They belong to you, even if you implement with another provider afterwards.

Do you work with our IT provider?

Gladly. We do not replace your IT team or IT provider, we work with them. Often the IT provider implements, and we make sure the result fits your processes.

How to get started

We are opening sign-up for the customer portal shortly. Ask to be notified and you will hear from us first. Would you rather talk right away? Write to us at hallo@fesity.de.