Knowledge in your business

Only Herbert knows your warehouse.

Where things are, when to reorder, which customer wants which packaging: one colleague knows, and it is written down nowhere. As long as he is there, everything works. When he is ill, on holiday or about to retire, people search and ask. Together with him, we move this knowledge out of his head and into the process, so the business does not depend on one person.

Get notified

With the peopleWe write down how things really work, together with those who know.
Simple before fancyFixed locations, labels and clear rules are often enough. Software comes afterwards.
In your accountsEverything runs in your own accounts. We are only invited in.

Client portal on a computer: start page with project status, items awaiting your review, the latest weekly report and the next appointment (German interface) — Real views from our client portal, with sample data.

Sound familiar?

Four moments from typical businesses. These are examples, not customer cases.

Warehouse

"Where is it?" – "Ask Herbert."

TodayStorage locations are written down nowhere. Anyone looking for something asks Herbert. When he is away, people search, and some items get ordered twice because nobody can find them.

AfterwardsEvery item has a fixed place in the system and a label on the shelf. People look it up instead of asking. New colleagues find things without asking either.

Reordering

Things get ordered when Herbert notices

TodayHerbert decides when to reorder, based on experience. If he does not notice, the goods are missing exactly when a customer needs them.

AfterwardsHis experience becomes a rule: minimum stock, rhythm, preferred supplier. The software suggests the order. You approve it or let it run on its own.

Special cases

The exceptions live only in his head

TodayWhich customer wants which packaging, what has to ship together, what to do with returns: Herbert knows. It is written down nowhere.

AfterwardsSpecial cases appear as short instructions where they are needed: on the order, on the packing slip, in the process. The system reminds people instead of someone having to remember.

Handover

Herbert is leaving soon

TodayHerbert retires in two years. Training a successor is planned, but day-to-day there is never time to explain everything.

AfterwardsWe write down the processes with him while he is still there and build the rules into the system. His knowledge stays in the business, and nobody calls him in retirement.

Understand first, then improve.

Herbert is not the problem. He is simply the only one who knows the process.

With Herbert, not around him

We talk to the people who know the warehouse and write down how things really work. Their experience is the most valuable part, not a flaw in the process.

Preserve knowledge for succession

Simple before fancy

It often starts with fixed storage locations, labels and a clear list. Then come fixed rules, then automation. AI only where rules are not enough.

You decide how independent

For each process you decide whether the software only reminds, suggests or acts on its own. You approve where you already work, for example by email or app.

In your own accounts

We set everything up in your own accounts. The accounts belong to you, we are only invited in. On request we check in regularly for a monthly flat fee. It is not required.

In three steps

01
Start in the portal · free
Create an account and describe in a few sentences which knowledge depends on one person and where it gets stuck.
02
Preview · free
We review your information personally and prepare a preview in the portal: your process today, an idea for afterwards and the rough benefit.
03
Implementation · fixed price per result
You see the price in the portal before you place an order. We set everything up in your accounts and test with real data before anything goes live.

Frequently asked questions

Does this make Herbert redundant?

No. He just no longer has to keep everything in his head and gets interrupted less. His time goes into what needs experience.

We have no warehouse software. Does this still work?

Yes. It often starts with fixed locations and a clean list. Whether software makes sense later, we look at together. The decision is yours.

What happens to our data?

Your data stays in your own accounts. We are only invited in and use only what the process needs.

How do we find out the price?

The account and the preview are free. For implementation you see a fixed price per result in the portal before you place an order.

How to get started

We are opening sign-up for the customer portal shortly. Ask to be notified and you will hear from us first. Would you rather talk right away? Write to us at hallo@fesity.de.