Your customers enquire completely online and choose their menu themselves. The order feeds purchasing, staff planning and invoicing. You approve.
With your prices and the allergens from the recipes.
The customer accepts online, the order is created.
When customers provide all details themselves, the follow-up questions never arise. Automation and AI come in where that is not enough. What works for you depends on your software; we build it step by step.
TodayEnquiries come by phone, email and contact form. Guest count, venue or budget are missing, and every detail needs a follow-up.
AfterwardsCustomers enquire via a form on your website: date, occasion, guest count, venue and preferred menu from your packages. If the date is already full, they see it at once.
TodayThe quote is written in a Word template, prices are copied from the last calculation. Whether the customer accepts is settled by phone.
AfterwardsThe enquiry produces a draft quote from your menu modules and prices. You check and send it, the customer accepts online, and the order is created.
TodayThe final guest count and menu choices arrive shortly before, by email, sometimes as an Excel list. Changes easily get lost.
AfterwardsThe customer maintains guest count and menu choice in the customer portal up to a cut-off date. After that, changes go through you, and the kitchen always sees the current state.
Your programs stay. An order is entered once and used everywhere.
A good place to start is the path from enquiry to quote. The solution runs in your accounts. Support is available on request for a monthly fee.
Once the portal launches, you see your fixed price there before you commit. The account is free; registration is still closed.
Get notified at launchDate, guest count, venue, budget, menu: before a catering order is settled, many emails and calls go back and forth. Then everything is typed up again for kitchen, purchasing, staff and invoice. We turn this around: your customers enquire completely online and make their own choices, and the rest follows from the order.
We start with the cause: when customers provide all details themselves, the follow-up questions never arise. Automation and AI come in where self-service is not enough.
Today“Two vegan, one nut allergy” is somewhere in an email. Which allergens are in the buffet is mostly known in the kitchen.
AfterwardsSpecial diets are captured in the form. Allergens follow from the recipes and appear in the quote, on the kitchen sheet and on the buffet labels.
TodayFor every event, temps are asked via WhatsApp. Who confirmed and how long they worked is on slips of paper.
AfterwardsStaffing needs follow from the order. Temps confirm online themselves, and recorded hours go to payroll in order.
TodayAfter the event the invoice is written by hand: deduct the deposit, add extra guests and extras. Business customers want the right format.
AfterwardsThe invoice is built from order, final guest count and extras, with the deposit already deducted. You approve. Business customers get an e-invoice where required.
Some people calculate, others think about their day. Both are right.
Example values: enter your own. The share is your assumption to try out, not a promise from us. What is realistic for you is shown by the assessment.
We add a technical layer over the programs you already have. Through it an order is entered once and used everywhere: kitchen, purchasing, staff planning and invoicing.
Enquiries with all details, menu packages with allergens, available dates and confirmations.
Quotes from your modules, online acceptance, guest count and menu choice up to the cut-off date.
Recipes with allergens, quantities per order, order proposals for wholesaler and drinks, packing and kitchen lists.
Event staffing, temps' confirmations and recorded working hours for payroll.
Deposits, final invoices, e-invoices for business customers and payments, organised for your tax adviser.
Then we use exports or the user interface. If it does not make sense for your software, we tell you in the first call.
For weddings and company events you receive guest lists, often with notes on allergies. Such notes can be health data, which the GDPR specially protects (Art. 9). This data is not sent to AI services outside the EU. By default, a person approves anything that goes out; you decide how independently each workflow runs.
A good place to start is the path from enquiry to quote. We set up the solution in your accounts; check-ins on request. You can also book advice and implement it yourself.
We build, test with real data and hand everything over documented. Code and data belong to you.
Everything runs in your own accounts. On request, we check in for a monthly fee.
Assessment and concept: where things get stuck, what pays off, in which order. You implement yourself or with your IT partner.
On request, we host the solution ourselves; this is then stated in the offer.
Four steps, each with a clear result and your approval before we move on.
After the portal launches, describe processes or upload documents. Until then, get notified or email hallo@fesity.de.
A written description: what gets automated, and within which limits.
Implementation and testing with real data before anything goes live.
Runs in your accounts, check-ins on request. We hand over the solution with documentation.
We took this path first in our own spare-parts business. Different industry, same problems: enquiries, follow-ups, double entry. We currently no longer hire anyone for back-office work.
See the referenceYes. The form does not replace the conversation, it prepares it. You know date, guest count and wishes in advance and can focus on the menu when you talk.
No. We connect what you have: via interfaces, exports or, where necessary, the user interface. Where Word and Excel are used today, we suggest the simplest next step in the first call.
For invoices to businesses in Germany, e-invoicing is becoming mandatory step by step: businesses must already be able to receive them, larger firms must issue them from 2027, the rest from 2028. Exceptions include invoices to private customers, small-amount invoices and businesses under the small-business VAT scheme. Your tax adviser clarifies the details.
Yes. We look at your workflows, find the causes and write a concept: what is worth it and in which order. You can implement it yourself or with us. Consulting is a separate engagement at a fixed price.
No. Cooking, delivering and hosting stay with your people. What should go away is the retyping, chasing and searching in between.
We are opening sign-up for the customer portal shortly. Ask to be notified and you will hear from us first. Would you rather talk right away? Write to us at hallo@fesity.de.
Get notifiedFree and without obligation. We store the portal database and project files in the EU.