When nobody can answer the phone, our phone assistant Theo takes the request and reads it back for confirmation. On request, customers report faults and book maintenance appointments online themselves. We connect your existing systems. You decide what gets scheduled.
Name, address, callback number and what happened. He reads everything back and only saves after a clear yes.
Our phone assistant Theo in pilot operation: he takes the request while your team is out on a job and reads it back for confirmation.
Meet TheoExamples from typical businesses.
TodayThe phone rings under the sink or up on the roof. Whoever cannot answer misses the call, and in the evening there is no time left for callbacks.
AfterwardsTheo takes name, address and request and reads them back. The note lands in your system, and your office calls back in a targeted way, urgent cases first.
Today“The heating is not working.” Which installation, which error code and whether there is a maintenance contract only becomes clear on the callback, often after several attempts.
AfterwardsCustomers report faults online or by phone, with error code and photo. The report is attached to the right installation, you see the contract and decide on the job.
TodayThe maintenance contracts are kept in a spreadsheet. Someone works out who is due when, and customers are called one by one.
AfterwardsDue services appear as a proposal with address and installation. Customers get a message and choose an appointment themselves; you approve the route.
TodayAfter the visit, notes, photos and measurements sit on the phone. The quote is written in the evening at the desk, items are copied over by hand.
AfterwardsNotes and photos from the visit land with the job. A draft quote is created from your items and prices, which you check and send.
TodayCustomers ask for appointments by phone, email and message. Someone checks the calendar, confirms and enters it.
AfterwardsCustomers choose free slots for maintenance or advice that fit your planning. They get a confirmation and a reminder.
TodayThe service report is filled in on paper, the material is on the delivery note. In the office everything is typed in again before the invoice goes out.
AfterwardsThe technician records report and material once on site. This produces the record for the customer and a draft invoice; the office only checks.
We add a technical layer over the programs you already have. Through it the systems talk to each other instead of someone retyping. Your software remains the leading system.
Customers, installations, jobs and maintenance contracts: the source everything else connects to.
Theo on the phone, plus emails and messages from customers, filed with the right job.
Free slots for maintenance and advice, technicians’ routes, reminders and cancellations.
Item data, prices and orders through the channels your software already uses today.
Invoices and payments arrive in order at your tax adviser.
Then we use exports or the user interface. If it does not make sense with your software, we tell you in the first call.
A good place to start is a single workflow, such as the phone or maintenance contracts. We set everything up in your own accounts. Support on request for a monthly flat fee.
Once the portal launches, you see your fixed price there before you commit. The account is free; registration is still closed.
Get notified at launchWe took this path first in our own spare-parts business. Different industry, same problems: calls, queries, double entry. We currently no longer hire anyone for back-office work.
See the referenceEmergency service, maintenance, quote, invoice: in a plumbing and heating business a lot gets entered twice, once on the phone or on paper and once in the office. And the phone often rings exactly when everyone is out on a job. We connect your software, phone and calendar into one flow and automate what repeats.
Examples from typical businesses. What is possible for you depends on your software; we build it step by step with you.
Enter your own values. The calculator starts with no tasks; the minute fields are input aids, not measured industry values. The result is a calculation aid, not a promise of savings.
Example values: enter your own. The share is your assumption to try out, not a promise from us. What is realistic for you is shown by the assessment.
Names, addresses and photos from homes only go to AI services with processing in the EU, without training. Quotes and messages to customers are approved by a person by default.
By default we set everything up in your own accounts; they belong to you, we are only invited. On request we check in regularly for a monthly flat fee. You can also book advice only and implement it yourself.
We build, test with real data and hand everything over documented. Code and data belong to you.
Everything runs in your own accounts. On request, we check in for a monthly fee.
Assessment and concept: where things get stuck, what pays off, in which order. You implement yourself or with your IT partner.
On request, we host the solution ourselves; this is then stated in the offer.
Four steps, each with a clear result and your approval before we move on.
After the portal launches, describe processes or upload documents. Until then, get notified or email hallo@fesity.de.
A written description: what gets automated, and within which limits.
Implementation and testing with real data before anything goes live.
Runs in your accounts, check-ins on request. We hand over the solution with documentation.
We took this path first in our own spare-parts business. Different industry, same problems: calls, queries, double entry. We currently no longer hire anyone for back-office work. The workflows on this page are examples from typical businesses, not a customer reference.
No. We connect what you have: via interfaces, exports or, where necessary, the user interface. Your software remains the leading system.
Theo takes the request, reads it back and only saves it after a clear yes. On request he flags urgent cases and notifies whoever you choose; what is set up is stated bindingly in your offer. The decision stays with you.
That depends on the workflow. In a small business especially, every hour on the phone or at the desk is missing on site. In the first call we tell you honestly which workflow is worth it and which is not.
No. We set everything up in your own accounts. Code and data belong to you. Support is available on request for a monthly flat fee.
For the implementation you get a fixed price per outcome. You see it in the portal before you place the order. Usage costs of third-party providers, for example for telephony or AI, you pay directly to the provider.
No. Advice, planning and decisions stay with your people. What should go away is the retyping, searching and chasing in between.
We are opening sign-up for the customer portal shortly. Ask to be notified and you will hear from us first. Would you rather talk right away? Write to us at hallo@fesity.de.
Get notifiedFree and without obligation. We store the portal database and project files in the EU.